This Privacy Policy describes how Ashley Insurance Agency ("we," "us," or "our") collects, uses, and shares information related to your use of our services, including our website and any communication channels, such as text messaging (SMS).
1. Information We Collect
We collect information that you provide directly to us, information from third-party lead providers (with your explicit consent), and information collected automatically through your use of our services.
A. Personal Information You Provide: This includes, but is not limited to:
Contact Information: Name, address, email address, phone number (including mobile number).
Insurance Data: Dates of birth, social security numbers, policy details, claims history, and other financial or sensitive information necessary to provide quotes and service insurance policies.
SMS Opt-in Status: Information regarding your consent to receive text messages, including the date and time of opt-in, and any subsequent opt-out requests.
B. Information from Third Parties: We obtain information about prospective clients (leads) from third-party lead generation companies or our IMO/FMO partners, provided that you have given explicit consent to the third party to share your information with us for the purpose of receiving insurance quotes and related communications, including SMS.
2. How We Use Your Information
We use the information we collect for the following business purposes:
To provide, maintain, and improve our services, including quoting and servicing insurance policies.
To communicate with you, including responding to inquiries, providing policy updates, and sending administrative and promotional messages via email, phone, and text message.
To personalize your experience and provide relevant insurance offers.
To comply with legal and regulatory obligations.
To prevent fraudulent activity and monitor the security of our services.
3. Disclosure of Your Information
We do not sell your Personal Data to third parties. We may share your Personal Data with third parties only in the following circumstances:
Insurance Carriers: We share necessary information with the insurance carriers and underwriters we represent to obtain quotes, bind coverage, and service your policies.
Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, IT services, data analytics, and customer relationship management (CRM) support). These parties are obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect the rights, property, or safety of Ashley Insurance Agency, our clients, or the public.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
SMS Data Sharing Policy:
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We implement reasonable security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. SMS/Text Messaging Disclosures
By providing your mobile number and opting in to text message communications, you consent to receive text messages from Ashley Insurance Agency.
Message Content: Messages may include policy reminders, service confirmations, and promotional or sales follow-up texts related to your insurance inquiry.
Frequency: Message frequency will vary depending on your needs and our services.
Opt-Out: You can cancel the SMS service at any time. Just reply STOP to any text message you receive. After you send the message "STOP" to us, we will send you an unsubscribe confirmation message. Following this, you will no longer receive messages from us. If you want to join again, just text "START" or sign up as you did the first time, and we will start sending messages to you again.
Message and Data Rates: Standard message and data rates may apply from your mobile carrier.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
Ashley Insurance Agency, 2903 FM 359, Pattison, TX 77423, +1 281-500-9948, [email protected]